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Certification Path
The Avaya Aura Contact Center Administration certification path includes only one 3300 certification exam.
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How much 3300 Exam Cost
The price of the 3300 exam is $125 USD.
Reference: https://downloads.avaya.com/css/P8/documents/100142082
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Avaya 3300 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration & Administration | 30% | - Access and partition management - Contact Center Manager Administration (CCMA) navigation - Agents, agent groups, and skillsets configuration - Call routing and CDN configuration |
| Topic 2: Maintenance & Troubleshooting | 20% | - Logs, traces, and diagnostic tools - Routine system monitoring and health checks - Common faults and resolution procedures |
| Topic 3: Reporting & Statistics | 10% | - Report generation and customization - Key performance indicators - Real-time and historical reporting |
| Topic 4: Service Creation & Scripting | 20% | - Variables, expressions, and intrinsics - Service Creation Environment (SCE) fundamentals - Script design, testing, and deployment |
| Topic 5: System Architecture & Components | 20% | - Avaya Aura Contact Center (AACC) architecture - Protocols and integration points - Core components: CCMA, CCM, Media Server, Communication Manager |
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