Avaya-Certification 3303

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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error summary reports?

A) Job
B) Administrative
C) Agent Monthly
D) Agent

2. A system operator informs you that a Job they ran did not call as many records as were selected. Which three reasons could be the cause? (Choose three.)

A) Another job has called the records between the time the record selection was run and when thisparticular job attempted the call.
B) The calling list being used was downloaded and overwritten during calling.
C) The call selection index contained records which did not match the selection criteria, thus the job canceled the rail.
D) The quota settings were not active for the job.
E) The Phone Strategy used for the record selection has Initial Phones set to PHONE1 :* only, andthus can select records which do not have a valid PHONE1 but have a valid PHONE2.

3. A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)

A) The new completion code Is not available for use untilafter the next dialer restart.
B) The new completion code is an agent completion code.
C) The new code was not available because it was created on another dialer in the pod.
D) The completion code was not assigned to a short-cut key.
E) The agents was not aware of the new completion code.

4. Which statement is accurate regarding Avaya Proactive Contact Supervisor?

A) The Hierarchy Manager tool is accessed through Editor.
B) Supervisor includes the following tools: Monitor, Internet Monitor, Editor, Analyst, Health Manager and Role Editor.
C) Supervisor contains components through which a user can control processes, control jobs, and view reports and statistics for Proactive Contact.
D) Agent Blending Administrator is accessible through Analyst.

5. A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:
CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092
What are two valid values for "AACC Switch Connection Type"? (Choose two.)

A) SIP
B) SSH
C) AML
D) H.323
E) PRI

Solutions: