BlackBerry-Certifications BCP-240

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BlackBerry 10 Support Specialist Sample Questions:

1. What has to be done to bring over an application from a BlackBerry OS (BBOS) smartphone to a BlackBerry 10 (BB10} smartphone?

A) Search the application using BlackBerry World from the BlackBerry 10 (BB10) smartphone and install it.
B) The application can be installed using a SD card containing the BBOS application.
C) Such applications can only be pushed from the server.
D) The same BBID needs to be used to install the application.

2. From the BlackBeriy 10 (BB10) handheld, where can a list of places to aid in understanding an error message be found?

A) Settings > General > Support
B) Settings > Help > Support
C) Help > Support
D) Options > Help > Support

3. Which of the following is a valid way to delete user installed applications?

A) Use the BlackBerry Link to delete applications using the Wi-Fi link.
B) Use the BlackBerry Desktop Manager to delete applications.
C) Tap and hold on any application on the home screen to be able to delete or move an application.
D) Connect the BlackBerry 10 (BB10) Device using USB and use the BlackBerrylinkto delete applications.

4. How can a user verily that BlackBerry data can be transmitted?

A) BB Dots beside signal
B) Mobile network settings has green arrows
C) Text messaging is working
D) User has 3G

5. A customer states that the BlackBerry 10 (BB10) is connecting to the incorrect Wi-Fi network in a multiple WLAN environment. The customer requires a connection to a specific network that will allow access to needed resources on their intranet. Where can the preferred connections be checked and set?

A) Open Settings, select Network Connections and select Wi-Fi, select Saved Networks, open the unwanted connection profile and remove the password. This will prevent the connection to that WLAN.
B) Open Settings, select Network Connections and select Wi-Fi. select Saved Networks and select Reorder, move the desired profile to the top of the list to indicate order of preference for connections.
C) Open Settings, select Network Connections and select Wi-Fi. select Advanced and disable any unwanted profiles. This will force the BB10 to connect to the desired, enabled profile.
D) Open Settings, select Network Connections and select Wi-Fi. Delete any unwanted connection profiles until the desired AP is the only valid connection for this environment.

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