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IBM M8010-238 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IBM Commerce Solutions Overview | - IBM Smarter Commerce ecosystem - Commerce Order Management fundamentals |
| Topic 2: Selling IBM Commerce Solutions | - Value proposition positioning
|
| Topic 3: Sales Methodology | - Solution-based selling techniques - IBM sales mastery framework |
| Topic 4: Order Management Concepts | - Order lifecycle management - Fulfillment and inventory coordination - Exception handling and orchestration |
IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:
1. IBM Sterling Order Management was built for multi-enterprise business processes in which of the following business models?
A) B2C
B) B2B, B2C
C) B2B, B2C, B2B2B, B2B2C
D) B2B
2. What are approval rules?
A) Rules that determine who has to approve next.
B) Rules that if triggered approve discounts given on a quote.
C) Rules that determine if an approval is necessary for a quote.
D) Rules that are programmed into the system to facilitate approval workflow.
3. WebSphere Commerce helps businesses to deliver and manage brand experience across which of the following channels and touchpoints?
A) WebSphere Commerce does not manage the customer experience.
B) Any B2C touchpoint, excluding B2B.
C) Web, mobile, call center, in-store, and extended channels such as social networks.
D) Web only.
4. What business models does WebSphere Commerce support?
A) B2C,B2B and Supply Chain
B) B2C, B2B and indirect selling including B2B2C
C) B2C eCommerce
D) B2C and B2B eCommerce
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B |
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