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ITIL Foundation Certification ITIL-Foundation

ITIL-Foundation

Exam Code: ITIL-Foundation

Exam Name: ITIL Foundation Certification - IT Service Management

Updated: Aug 22, 2026

Q&A Number: 325 Q&As

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About ITIL ITIL-Foundation Exam Braindumps

Key features of ITIL 4 Foundation JPN Exam

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Brief History of ITIL 4 Foundation JPN Exam

ITIL-4-Foundation exam was offered in 1990 by the British government. Getting the certification is not necessary for getting this certification. The actual exam was first conducted in 1995. The first time that the certification exam was conducted was in Haifa, Israel. Period coming to an end is also the objective of the provider. An eligible person can also get this certification exam. In order to get this exam, the candidate must have credit hours. Achieve maximum points is also the objective of the provider. Established in 1995 is also an objective of the provider. Ideas hold the objective of the provider. Providing updated knowledge is also the objective of the provider. The transition module was first updated in 2012. The transition module is also updated in the year 2007. An intermediary license for this certification exam is also available. Validating the credit rating for this certification exam is also available. Influence for this certification exam is also the objective of the provider. The layout is also updated for this certification exam. The main topic used for the certification exam is also updated. Switch from Pearson Vue to Exams.com is also conducted in the year 2015.

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ITIL ITIL-Foundation Exam Syllabus Topics:

SectionObjectives
Topic 1: The Four Dimensions of Service Management- Partners and suppliers
  • 1. External service providers and value networks
    - Information and technology
    • 1. Information systems and knowledge management
      - Organisations and people
      • 1. Roles, responsibilities, and structure
        - Value streams and processes
        • 1. End-to-end service delivery workflows
          Topic 2: ITIL Service Value System (SVS)- Core components of SVS
          • 1. Guiding principles
            • 2. Practices
              • 3. Service value chain
                • 4. Governance
                  • 5. Continual improvement
                    Topic 3: ITIL Practices Overview- Service management practices
                    • 1. Incident management
                      • 2. Service desk
                        • 3. Problem management
                          - General management practices
                          • 1. Continual improvement
                            • 2. Information security management
                              • 3. Relationship management
                                - Technical management practices
                                • 1. Deployment management
                                  • 2. Infrastructure and platform management
                                    Topic 4: Key Concepts of Service Management- Service and value creation
                                    • 1. Service definitions (utility and warranty)
                                      • 2. Value co-creation with stakeholders
                                        ITIL-Foundation Related Exams
                                        ITIL-Foundation-Deutsch - ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version)
                                        Related Certifications
                                        ITIL 4
                                        ITIL 4 Strategist
                                        ITIL Foundation Level
                                        ITIL Practitioner Certification
                                        ITIL Foundation Certification
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