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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two REST API calls can be used to retrieve account information with ID 3?

A) https://yoursite.domain/services/rest/connect /latest/accounts/3
B) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
C) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
D) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
E) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
F) https://yoursite.domain/services/rest/connect /v1.3/accounts/3

2. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A) You need to use the export and import option.
B) The change is reflected across all interfaces by default.
C) You need to re-create the message template across the multiple interfaces.
D) You need to copy and paste the source code across the multiple interfaces.

3. Which three statements are true about navigation sets?

A) Using navigation sets, you can configure whether to show the Home navigation pane or not.
B) Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
C) Using navigation sets, you can define what new objects can be created by using the File menu.
D) Using navigation sets, you can configure which quick search reports can be seen.
E) The same navigation set can be set for different interfaces.
F) Using navigation sets, you can define what quick links can be seen when navigating File > Link.

4. Which three requirements can be implemented by using workspace rules?

A) Prompting a customer care executive to dynamically open a guide
B) Calling an add-in
C) Triggering escalation mails to the manager after the escalation time is over
D) Calling a CPM script
E) Dynamically setting the URL for browser control

5. Which two events can trigger Custom Process Models?

A) Refresh
B) Load
C) OnSaveComplete
D) Create
E) Update

Solutions: