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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
| Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
| Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
| Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
| Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
1. An organization wants to improve its continuous integration capabilities.
In this context, what would the 'service validation and testing' practice recommend?Automated testing
A) Blue/green deployments
B) A/B testing
C) Automated testing
D) Canary testing
2. An organization is experiencing significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?
A) By creating detailed plans that predetermine how to approach large changes
B) By encouraging the practising of routines to unlearn old habits and learn new ones
C) By encouraging widespread changes that involve the teams starting from scratch
D) By making difficult decisions for the teams and providing step-by-step guidance
3. A development team consistently chooses quick fixes to meet release deadlines, knowing that these will make future changes more difficult and costly.
What is this an example of?
A) Loosely coupled architecture
B) Chaos engineering
C) Continuous integration
D) Technical debt
4. How can the 'business analysis' practice contribute to a loosely coupled system architecture?
A) By aligning service levels with consumer expectations
B) By designing how the components of the solution interact
C) By translating user needs into requirements for each component
D) By defining the minimal viable requirements for the product
5. An organization wants to reduce the time it takes to deliver products to its customers.
How would the 'service validation and testing' practice contribute to this objective?
A) By investigating the rate and causes of failed changes which have created delays in previous product development cycles
B) By improving the organization's understanding of the service and technical and information components to leverage CI/CD capabilities
C) By validating the organization's customers and market conditions to create a shared understanding among the stakeholders
D) By including testing in the early stages of the product development lifecycle, and throughout the development
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: D |


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