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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Quotation and Sales Order Management | 8%–12% | - Quote creation and processing - Document flow and status management - Sales order integration |
| Topic 2: Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Topic 3: Reporting and Analytics | 8%–12% | - Custom report creation - Data sources and key figures - Standard reports and dashboards |
| Topic 4: Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Topic 5: Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Topic 6: Integration | 8%–12% | - Integration with SAP ERP / CRM - Middleware and communication arrangements - Web services and APIs |
| Topic 7: User Management | 8%–12% | - Role and access management - Business user setup - Organizational structure |
| Topic 8: Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| Topic 9: Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Topic 10: Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Topic 11: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Topic 12: Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Topic 13: Lead and Opportunity Management | 8%–12% | - Sales methodology configuration - Lead qualification and conversion - Opportunity lifecycle and forecasting |
| Topic 14: Product and Pricing | 8%–12% | - Price lists and discount determination - Product master data - Pricing configuration |
| Topic 15: Account and Contact Management | <8% | - Master data maintenance - Relationship management |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Which business partner type is created in a Business-to-Customer scenario in SAP Hybris Cloud for Customer?
A) Individual customer
B) Partner
C) Contact person
D) Account
2. Which of the following actions can you perform using the data workbench tool? (3 correct answers)
A) Export
B) Create
C) Import
D) Delete
E) Update
3. What is a workflow rule used for? (2 correct answers)
A) To set up the organizational work distribution
B) To define and activate rules for automatic field updates
C) To define and activate an approval process
D) To set up automatic e-mail notifications
4. Which work center can you request a production tenant from? (2 correct answers)
A) Data Privacy Management work center
B) Administrator work center
C) Service Control work center
D) Business Configuration work center
5. Which of the following activities can you contain territory determination? (2 correct answers)
A) Sales Quotes
B) Promotions
C) Campaigns
D) Opportunities
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,C,E | Question # 3 Answer: B,C | Question # 4 Answer: C,D | Question # 5 Answer: A,D |


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