Salesforce Accredited Professional Certification AP-207

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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?

A) Extend the entries of record types on account object.
B) Extend the entries of record types on inventory item object.
C) Extend the value list on the product family picklist for product object.
D) Extend the value list on the status picklist for cases
E) Extend the value list on the service type picklist for service points

2. Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
Choose 2 answers

A) Create customer community user profiles for the Utilities self-serve portal.
B) Create an Experience cloud site to set up a sample digital experience site on your target org.
C) Select Self-Serve Portal components from the Energy and Utilities Cloud industry Process Library.
D) Set up Utilities self-serve templates on your target org.

3. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A) Modify the VEELogoCard FlexCard to change the customer logo.
B) Modify the application Page Layout to change/add/remove selected elements
C) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
D) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements

4. An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?

A) Some customers existed on a legacy billing system from previous contracts
B) The potential customer began their journey using WhatsApp.
C) Credit ratings are actively used as a pricing input for small and medium business customers
D) Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible

5. An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A) Salesforce can send the updated information to the billing system in real-time or batch if it's required,
B) The billing system can query Salesforce every night to retrieve changes made to contacts.
C) Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
D) Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.

Solutions: