Salesforce Field Service Lightning program FS-Con-101

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Salesforce Certified Field Service Consultant Sample Questions:

1. UniversalContainers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers

A) Salesforce browser-based application
B) Custom mabile application
C) Salesforce Field Service mobile application
D) Salesforce mobile application

2. universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?

A) Create a work rule with two required skills
B) Create a crew with two technicians
C) Create a two-service crew

3. Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visitand include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers

A) Service Appointment Generation Method = One Service Appointment per Work Order
B) Service Appointment Generation Method = One Service Appointment per Work Order Line Item
C) Work Order Generation Method = One Work Order Line Item per Asset
D) Work Order Generation Method = One WorkOrder per Asset

4. Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?

A) Configure a new Service Level for immediate assignment.
B) Postpone all lower-priority jobs and extend Due Dates.
C) Manually flag ServiceAppointments as "In Jeopardy" due to weather.
D) Configure an Emergency Policy and use the Emergency Wizard.

5. Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

A) Work Order Record Types
B) Entitlements
C) Entitlement Templates
D) Work Types

Solutions: