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Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. Which of the following dimension of product and service management addresses organizational and cross-organizational workflows?
A) Organizations and people
B) Value streams and processes
C) Information and technology
D) Partners and suppliers
2. Which of the following is typically used to establish a shared understanding of expected and achieved service quality?
A) Service level agreement
B) Product and service roadmaps
C) Service level requirements
D) Product specification
3. How should the ITIL Guiding Principle 'collaborate and promote visibility' be applied?
A) By capturing feedback after each iteration
B) By involving stakeholders and sharing information with them
C) By reusing existing processes wherever possible
D) By limiting communication to management only
4. Which of the following is NOT a success metric of 'discover' activity?
A) Stakeholder satisfaction with products and service offerings
B) Service performance against the agreed SLA targets
C) Strategic fit of the organization's products and service offerings
D) Market relevance of the products and service offerings
5. Which dimension of digital product and service management ensures whoever is working in an organization has sufficient skills to support anticipated needs?
A) Organizations and people
B) Value streams and processes
C) Information and technology
D) Partners and suppliers
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |


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