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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?

A) SIP Early Media is fully supported by Webex Contact Center.
B) The only supported codecs are G.711uLaw and G.711aLaw.
C) Opus codec is natively supported by Webex Contact Center without transcoding.
D) DTMF signaling can use out of band.

2. An administrator configures Webex Experience Management surveys after customer calls.
Customers report that surveys are not triggered when agents transfer calls internally between queues. What is the MOST likely reason for this behavior?

A) Internal transfers terminate the original contact flow context
B) Experience Management requires UCCX integration
C) Survey templates are limited to outbound calls
D) Queue transfers disable post-call events globally

3. A company wants to integrate its on-premises contact center with Webex Contact Center while minimizing PSTN costs. The engineer must ensure that agents can make and receive calls through the existing SIP trunk infrastructure. Which deployment option best meets this requirement?

A) Local Gateway with Webex Calling
B) Cloud Connected PSTN only
C) Dedicated Instance without SIP trunks
D) WebRTC desktop calling

4. Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A) Ensure the Condition node is present in the flow for post activities.
B) Add the Media Stream node in the flow before the call is sent to the queue or qgent.
C) Add the Media Stream node after the Agent Answered event.
D) Configure the Scripted AI Agent.

5. A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)

A) Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
B) Enable "State Synchronization" under Desktop > Webex App configuration.
C) Enable "Webex App Integration" under Desktop > Webex App configuration.
D) Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
E) Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.
F) Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.

Solutions: