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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Networking and SIP Integration | - IP networking fundamentals for SME systems - Firewall/NAT considerations for VoIP deployments - SIP trunk configuration and troubleshooting |
| Installation and Configuration | - Trunk configuration (SIP / PRI / analog) - Initial system setup and provisioning - User, extension, and endpoint configuration |
| SME Communications System Overview | - System architecture and core components - Licensing and feature enablement concepts - Avaya SME portfolio overview (IP Office / SME solutions positioning) |
| Call Routing and Features | - Inbound and outbound call routing - Auto attendants and hunt groups - Voicemail and messaging services |
| Maintenance and Troubleshooting | - Software upgrades and patch management - Fault isolation and resolution procedures - System monitoring and diagnostics tools |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)
A) Use the Manager application to shutdown the card before removing the SD card.
B) Use the System Status Application to shutdown the card before removing the SD card.
C) User System Monitor to shutdown the card before removing the SD card.
D) Just pull out the card; special shutdown is not required.
E) Dial the shutdown short code to shutdown the card before removing the SD card.
2. Call routing in a multi-site SCN solution needs careful planning to prevent which three?
(Choose three.)
A) VCM resources are not over-subscribed.
B) Trunk ports are not over-subscribed.
C) VMPro ports are not over-subscribed.
D) Calls are not tromboned.
E) ACD routes are not compromised.
3. An error appears while testing the IP Office VoiceMail database integration.
What are two Avaya resources you can access before escalating the problem to Avaya? (Choose two.)
A) System Status Support tool
B) Log into support.avaya.com web site and check on the "InSite" field
C) Help button on Monitor
D) IP Office Knowledge Base Web Site
E) Ethereal data traces
4. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and is not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?
A) IMAP
B) POP3
C) HTTP
D) MAPI
5. Which two are power options for IP telephones on the IP Office? (Choose two.)
A) Class "B" 24 Volt power supply
B) Class "A" 24 volt power supply
C) Power over Ethernet switch conforming to 802.3af standards
D) 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: A,B,C | Question # 3 Answer: A,B | Question # 4 Answer: A | Question # 5 Answer: C,D |


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