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Nortel 920-182 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Pre-Installation Planning | - High availability considerations - Hardware and server prerequisites - Network planning (TCP/IP configuration) |
| Maintenance and Operations | - Backup and restore procedures - System monitoring and logs - Troubleshooting CallPilot services |
| Installation of CallPilot Rls.5.0 | - Software installation steps - License and keycode activation - System setup and initial configuration |
| System Configuration | - Configuration Wizard usage - Switch integration (Meridian / BCM systems) - Networking and IP configuration - User and mailbox configuration |
| CallPilot System Overview | - System requirements - Architecture and components |
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