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Nortel 920-482 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Networking Configuration | - Network connectivity and routing considerations - IP networking fundamentals for CallPilot |
| Topic 2: System Administration | - User and mailbox management - System configuration and maintenance tasks |
| Topic 3: Troubleshooting Methodology | - Diagnosing system faults and service issues - Performance and call processing issues - Log analysis and error codes |
| Topic 4: Upgrades and Migration | - Upgrading CallPilot Rls.5.0 systems - Backup and restore procedures during upgrades - Migration planning and version compatibility |
| Topic 5: CallPilot System Architecture | - CallPilot components and architecture overview - Integration with Nortel communication platforms |
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