Avaya Aura 33810X

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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A) Remote WebLM server
B) Local WebLM license file
C) Standby License Manager
D) Remote license file

2. When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

A) Microsoft Internet Explorer 11.0 32 bit
B) Google Chrome 74.0 64 bit
C) Microsoft Edge 64 bit
D) Firefox 66.0 32 bit

3. Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A) Avaya Enhanced Contact Recording
B) Avaya Contact Recording Advanced
C) Avaya Basic Contact Recording
D) Avaya Contact Recording

4. An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A) It proposes, communicates, and agrees upon the detailed solution.
B) It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
C) It is the final Invoice that serves as the formal contract acknowledgement.
D) It documents the details, and quantifies the cost.

5. A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A) Avaya IX™ Workplace
B) Avaya Agent Desktop a
C) Avaya one-X® Agent Desktop
D) Avaya IX™ Workspaces

Solutions: