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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A) Host ID
B) IP Address
C) Customer name
D) MAC Address

2. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) The executive summary section of the proposal highlights the solution features.
B) Avaya solution Is technologically better or equivalent to other proposals but less expensive.
C) The proposal value Is obvious, so It is not discussed.
D) Avaya can deliver what has been promised.

3. Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?

A) It Is anchored In the Media Server.
B) It Is anchored In the Media Processing Platform.
C) It Is anchored In the G450.
D) It Is anchored in the Session Manager.

4. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Contact Center data gathered from generic reports only
B) Evolution of the Contact Center agent
C) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only

5. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A) Manager
B) Administrator
C) Supervisor
D) Agent

Solutions: