SAP Certified Application Associate C-C4C14-1811

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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following involved parties are supported by default for the installed base and installed base items?
Note: There are 3 correct answers to this question.

A) Territory manager
B) Employee responsible
C) Sales Employee
D) Customer
E) Service Technician team

2. Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.

A) Create activities from inbound email
B) Broad cast emails to a group of individuals
C) Create service tickets from inbound emails
D) Route unknow sender email to common inbox

3. In order to update the status of multiple subtickets, what action does the agent perform?

A) Mass subticket cancellation
B) Mass subticket completion
C) Mass subticket creation
D) Mass subticket status update

4. What date type is used in a Date Profile to determine the start of the warranty?

A) Reference date
B) Requested date
C) Creation date
D) Due date

5. What can you do to give the business user access to the Territory Management work center?

A) Assign the employee to the organizational structure
B) Create a new business role with the work center and assign it to the business user
C) Assign the business user to a territory
D) Use business scoping for the authorization of Territory Management

Solutions: