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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Core business processes - Solution overview and architecture |
| Master Data Management | 12% | - Partners, skills, and service contracts - Organizational structure configuration - Equipment, item, and service call setup |
| Integration & Extensibility | 14% | - Smart forms and customizations - Security and permissions - Integration with SAP Service Cloud / C/4HANA |
| Reporting & Analytics | 14% | - Data export and analysis - Report templates and configuration - Standard reports and dashboards |
| Workforce Management & Dispatching | 16% | - Activity assignment and optimization - Crowd service and technician management - Resource planning and scheduling |
| Mobile Application | 16% | - Offline functionality and data synchronization - Check-in, checkout, and time recording - Field service mobile app features |
| Service Execution & Completion | 16% | - Effort, material, and expense recording - Service call lifecycle - Forms, reports, and documentation |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question 1
As a technician, I need to buy material in addition to what I can use from stock. How is this requirement solved in the mobile application? Choose the correct answer.
A. You need to enter a purchase order on the mobile
B. You need to enter a sales order on the mobile
C. You need to call your back office for such types of material
Question 2
What are possibilities of customizing the field service app? Choose Three correct answers.
A. I can develop new offline menus for the app
B. I can customize fields (visiblity, grouping. sorting, making field mandatory) on different mobile screens (e.g. business partner screen)
C. I can display / undisplay menus and buttons via permission system.
D. I can display the company's logo in the !Pad app
E. I can develop online reports for the mobile app
Question 3
Which of the following are data object types that you can maintain in the master Data Module? Choose Three correct answers.
A. Item
B. Smart form
C. Service contract
D. Service call
E. Equipment
Question 4
Which statements are wrong? Choose the correct answer.
A. One service call in ERP is always matched to more than one assignment in the cloud
B. One service call in ERP is always matched to only one assignment in the cloud
C. Activities can belong to one service call only
D. Activities can belong to more than one service call
Question 5
Your customer needs a checklist where an element repeats itself. What checklist element is used to create such functionality? Choose the correct answer.
A. Attachment element (with multi-attachment activated)
B. Table element (with unlimited rows)
C. Series element
Solutions:
| Question 1 Answer: A | Question 2 Answer: B,D,E | Question 3 Answer: A,C,E | Question 4 Answer: D | Question 5 Answer: C |
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