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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
SAP Certified - SAP Field Service Management Sample Questions:
1. What information is contained in the QR code?
Choose the correct answer.
A) A URI with the phone number of the responsible technician
B) A short URL pointing to the web page with the chat assistant
C) A link pointing to the Self Service Portal
2. Dispatchers can use the Windows mobile app for things like planning and dispatching. True or false?
Choose the correct answer.
A) True
B) False
3. How does SAP ensure that customers retain crucial functionalities while transitioning to the cloud?
Choose the correct answer.
A) By offering free training sessions
B) Using existing marketing strategies
C) Implementing enhanced cybersecurity measures
D) Reducing customer support interactions
E) Offering a hybrid model with SAP Cloud ERP Private
4. To test a business rule you use the 'Validation' function, and the 'Manual Execution' function in a test environment.
Choose the correct answer.
A) True
B) False
5. Which tasks are included in the SAP Activate roadmap during the transition from Discover to Prepare phases?
There are three correct answers.
A) Business Capability Map creation
B) Technical Assessment
C) Solution Marketing Diagram creation
D) Value Roadmap development
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: E | Question # 4 Answer: A | Question # 5 Answer: A,B,D |
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