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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. Which of the following are applications of the root cause analysis of SAP Solution Manager? (Choose two)

A) Safe remote access
B) Report development
C) Performance measurement
D) Batch job planning

2. What does priority in incident management mean? (Choose two)

A) It is an attribute that characterizes the urgency of an issue.
B) It is an attribute of the Service Desk.
C) It is an attribute of an issue.
D) It is an attribute of the customer's system.

3. What are key success factors in message solving? (Choose two)

A) Work without additional help.
B) Solve the customer's issue - no more and no less.
C) At first, try to guess.
D) Put yourself in the customer's shoes.

4. What is the ABAP Dictionary used for? (Choose two)

A) To maintain ABAP programs.
B) To maintain Services for programs and screens, for example, F1-help, search help (F4), Lock object (enqueues)
C) To define database objects, for example, tables and views on the Database.
D) To maintain documentation (for example, documentation on customizing activities or the application help of a transaction).

5. What does Initial Reaction Time (IRT) mean for SAP? (Choose two)

A) SAP will give a qualified response within a defined time.
B) The time a computer needs to get ready for work.
C) The time needed to display report data when running the report for the first time.
D) The time taken to respond to priority 1 (very high) messages.

Solutions: