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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administrative Configuration | 8%-12% | - Business configuration activities - Approval processes |
| Topic 2: Implementation Basics | 8%-12% | - Solution configuration and fine-tuning - SAP implementation methodologies |
| Topic 3: Reporting and Analytics | 8%-12% | - Basic custom reporting - Standard reports and dashboards |
| Topic 4: Organizational Management | 8%-12% | - Organizational structure setup - Work distribution rules |
| Topic 5: Service Contracts | 8%-12% | - Contract creation and assignment - Entitlement determination |
| Topic 6: Integration | 8%-12% | - System integration best practices - Pre-packaged integration scenarios |
| Topic 7: Installed Base | <8% | - Use in service tickets |
| Topic 8: User Management | 8%-12% | - Set up data access restrictions - Maintain employees, business roles and users |
| Topic 9: Service Request Management | 12%-16% | - Escalation and routing rules - Service level agreements (SLA) - Create and process service tickets |
| Topic 10: Registered Products | <8% | - Use in service tickets |
| Topic 11: Warranty Management | <8% | - Warranty determination and processing |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. Which functionality do you use to schedule a preventive service?
A) Resource scheduler
B) Visit planer
C) Work distribution rule
D) Maintenace plan
2. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.
A) Set up scoping
B) Define business roles
C) Execute data migration
D) Define the organizational structure
3. For registered products, counter readings are recorded in which of the following facets?
A) Measurement logs
B) Measurement
C) Items
D) Maintenance plans
4. Why do you create a business role?
Note: There are 3 correct answers to this question.
A) You want to standardize system access
B) You want to make custom reports available on the home page
C) You want to set up a maintenance plan
D) You want to restrict drop down list values for a specific group of users
E) You want to perform fine-tuning activities
5. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce? Note:
There are 2 correct answers to this question.
A) Campaign
B) Ticket
C) Customer
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,B | Question # 3 Answer: A | Question # 4 Answer: A,B | Question # 5 Answer: B,C |
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