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ITILFND06: Functions – this topic area will evaluate your ability to describe the objectives, role, and organizational structures with the service desk function, which include:
- • Specific service desk function;• Technical management function;• Application management function with application development;• IT operation management function.
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The benefit in Obtaining the ITIL Foundation Exam Certification
- PeopleCert ITIL Foundation Certification is distinguished among competitors. PeopleCert ITIL Foundation certification can give them an edge at that time easily when candidates appear for a job interview employers seek to notify something which differentiates the individual to another.
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- PeopleCert ITIL Foundation will be confident and stand different from others as their skills are more trained than non-certified professionals.
- PeopleCert ITIL Foundation certification has more useful and relevant networks that help them in setting career goals for themselves. PeopleCert ITIL Foundation networks provide them with the right career direction than non certified usually are unable to get.
- PeopleCert ITIL Foundation have the knowledge to use the tools to complete the task efficiently and cost effectively than the other non-certified professionals lack in doing so.
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How to book the ITIL Foundation Exam
These are following steps for registering the ITIL Foundation exam. Step 1: Visit Visit to Pearson VUE Exam Registration Step 2: Signup/Login to Pearson VUE account Step 3: Search for ITIL Foundation Exam Certifications Exam Step 4: Select Date, time and confirm with payment method
EXIN ITILFND Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Guiding Principles | - Focus on value - Start where you are - Optimize and automate - Think and work holistically - Collaborate and promote visibility - Keep it simple and practical - Progress iteratively with feedback |
| Key Concepts of Service Management | - Value, outcomes, costs, and risks - Service relationships and value co-creation |
| Four Dimensions of Service Management | - Information and technology - Organizations and people - Partners and suppliers - Value streams and processes |
| ITIL Management Practices (Overview) | - Technical management practices (e.g., Deployment Management) - General management practices (e.g., Continual Improvement, Change Control) - Service management practices (e.g., Incident Management, Service Desk) |
| ITIL Service Value System (SVS) | - Governance - Guiding principles integration - Opportunity, demand, and value - Service Value Chain activities |
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