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PeopleCert ITILSC-SOA Exam Reference
More qualifications that candidates for such a test are to have include:
- Experience operating in the capacity of service management within a surrounding belonging to a service provider and being concerned with at least any one of the management processes in addition to activities below:
- Management of service portfolio;
- Demand management;
- IT services financial management;
- Supplier management;
- Management of catalogue services;
- Management of service levels;
- Management of business relationships.
- Demonstrating that they are familiar with the terminology associated with IT and are aware of the strong recommendation of SOA as a concept within one’s business surrounding;
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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ITILSC-SOA Test Details
The ITILSC-SOA test will be including 8 MCQs, which are scenario-based and will be running for 1.5 hours. Those not using their mother tongue during exam-taking will have 2 hours to complete it. Getting 70% and more is the qualification needed to get the endorsement. For a better perspective of what is contained in the final exam, ensure to take the appropriate training course as it is compulsory and utilize reliable study guides, which will be covered next.
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EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Roles, Responsibilities and Implementation | 5% | - Challenges and critical success factors - Key roles in SOA processes - Technology and tool considerations |
| Demand Management | 10% | - Link to capacity and service portfolio - Influencing and managing demand - Patterns of business activity |
| Financial Management for IT Services | 15% | - Budgeting, accounting and charging - Cost models and ROI calculation - Pricing and value demonstration |
| Service Portfolio Management | 15% | - Pipeline, service catalogue and retired services - Business case and investment justification - Portfolio structure and categorization |
| Introduction to Service Offerings and Agreements | 10% | - Purpose, objectives and scope of SOA - Relationship with ITIL service lifecycle - Key concepts and value to business |
| Service Catalogue Management | 15% | - Business and technical views - Structure, content and maintenance - Integration with other processes |
| Service Level Management | 20% | - Negotiation, monitoring and reporting - Review and improvement of service levels - SLAs, OLAs and underpinning contracts |
| Supplier Management | 10% | - Supplier categories and contracts - Contract management and renewal - Evaluation, selection and performance monitoring |
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