Huawei HCPA-UC H19-304

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Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:

1. Using the Huawei HPS outbound call activity management system, administrators can configure multiple skill queues to serve an outbound call activity, and can define corresponding rules to assign specific calls to specific skill queues, such as queues older than 30 years old. 1 service, age less than 30 years old served by Queue 2.
Administrators can also be configured in random mode, and the system randomly assigns calls to the appropriate skill queue. ()

A) TRUE
B) FALSE

2. In our UC solution, because Recording is a third-party component, we need to access our UC system via OBG.
()

A) TRUE
B) FALSE

3. Which U1900 gateway does ASI/OSU not support?()

A) U1911
B) U1981
C) U1960
D) U1980

4. Agent monitoring is a highlight function. The following description of the function is correct? () (multiple choice of this question)

A) The administrator can switch the agent map to list mode.
B) The administrator can customize the background of the agent map, and upload the structure map of the office as a background for easy viewing.
C) If the administrator feels that there are too many agents on the page and it is not convenient to view them, you can configure the corresponding policies to filter out some agents.
D) The administrator can intuitively view the status of the agent, real-time traffic statistics and other information on the agent map.

5. In the contact center, the agent interface is the working system of the agent. Different customers have different usage habits, so the agent interface often needs to be customized.
What secondary development interfaces Huawei provides for business customization. () (multiple choices in this question)

A) JTAPI
B) OCX
C) TSAPI
D) Web service

Solutions: