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HP ExpertONE Certification HP2-B102

HP2-B102

Exam Code: HP2-B102

Exam Name: HP Imaging and Printing Sales Fundamentals Exam

Updated: Sep 10, 2026

Q&A Number: 63 Q&As

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HP HP2-B102 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Sales Process and Techniques25%- Consultative sales methodology
- Handling objections and competitive positioning
- Upselling and cross-selling strategies
Topic 2: HP Imaging and Printing Technologies & Products30%- HP hardware and MFP solutions overview
- HP supplies portfolio and cartridge technology
- HP laser and inkjet printing technologies
Topic 3: Solutions and Services25%- Software tools and management utilities
- HP managed print services (MPS)
- Value-added services and support offerings
Topic 4: Industry Trends and Customer Needs20%- Customer business challenges and pain points
- Imaging and printing market trends
- Identifying customer segments and requirements

HP Imaging and Printing Sales Fundamentals Sample Questions:

Question #1
What is an imaging and printing industry trend?

A. creating paperless offices
B. using templates to create a business brand
C. seeking information on the internet
D. converging of multiple functions into one device


Question #2
A network manager is in charge of a fleet of 155 imaging and printing devices The manager wants to know which devices are used the most in order to optimize usage by redeploying the imaging and printing fleet. Which tool should the network manager use to find this information efficiently?

A. HPOXP
B. HP Web Jetadmin
C. HP Embedded Webserver
D. HP Universal Print Driver


Question #3
What are three of the six stages of the technology lifecycle? (Select three)

A. Procurement
B. Planning
C. Evaluation
D. Repair
E. Deployment
F. Purchasing
G. Assessment


Question #4
What is the role of the reseller during the support stage of the technology lifecycle?

A. to determine how to redeploy devices
B. to provide training for end users and address operation issues
C. to monitor usage and to notify managers if users abuse their printing privileges
D. to cross-sell additional accessories and service


Question #5
What is the HP eIRG designed to help HP sales people do?

A. to create sales PowerPoint presentations
B. to find out if a device is discontinued and, if so, the model number of the replacement device
C. to help competitors to make their product plans
D. to share with clients, thus enabling the client to pick and choose the devices that they want


Solutions:

Question #1
Correct Answer: D
Question #2
Correct Answer: B
Question #3
Correct Answer: B,C,G
Question #4
Correct Answer: D
Question #5
Correct Answer: B

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