EXIN Exin Certification ITIL-F

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question #1
What does the term "Wisdom" represent within the Data-to-Information-to-Knowledge-to- Wisdom (DIKW)?

A. The knowledge to manage organization processes and people
B. The contextual awareness to provide strong common sense judgement
C. The complete collection of all data and data repositories in the organization
D. The complete collection of all process management structures in the organization

Question #2
Which of the following statements about service asset and configuration management is/are CORRECT?
1. A configuration item (CI) can exist as part of any number of other CIs at the same time
2. Choosing which CIs to record will depend on the level of control an organization wishes to exert

A. Both of the above
B. 2 only
C. 1 only
D. Neither of the above

Question #3
In which of the following should details of a workaround be documented?

A. The service level agreement (SLA)
B. The availability management information system
C. The problem record
D. The IT service continuity plan

Question #4
Which process is responsible for sourcing and delivering components of requested standard services?

A. Service portfolio management
B. Service desk
C. IT finance
D. Request fulfilment

Question #5
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

A. Be accountable for the outcome of an activity
B. Manage an activity
C. Perform an activity
D. Be kept up-to-date on the progress of an activity

Solutions: