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GAQM: ISO ITSM-Fnd

ITSM-Fnd

Exam Code: ITSM-Fnd

Exam Name: ISO / IEC 20000 ITSM - Foundation Certificate

Updated: Aug 21, 2026

Q&A Number: 0 Q&As

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About GAQM ITSM-Fnd Exam Braindumps

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GAQM ITSM-Fnd Exam Syllabus Topics:

SectionObjectives
Topic 1: Continual Improvement- Service improvement practices
  • 1. Performance evaluation and monitoring
    • 2. Continual service improvement (CSI)
      Topic 2: Control and Resolution Processes- Operational processes
      • 1. Service request management
        • 2. Incident management
          • 3. Problem management
            Topic 3: Change and Release Management- Change control
            • 1. Release and deployment management
              • 2. Change management process
                Topic 4: Service Delivery Processes- Core service management processes
                • 1. Information security management
                  • 2. Service level management (SLM)
                    • 3. Budgeting and accounting for services
                      • 4. Capacity and availability management
                        • 5. Supplier management
                          • 6. Service reporting
                            Topic 5: Service Management System (SMS)- SMS planning and governance
                            • 1. Policy and objectives
                              • 2. Roles and responsibilities
                                Topic 6: ISO/IEC 20000 Standard Overview- Structure of ISO/IEC 20000-1:2018
                                • 1. Scope and applicability
                                  • 2. Requirements for service management system (SMS)
                                    Topic 7: Introduction to IT Service Management (ITSM)- ITSM concepts and terminology
                                    • 1. Value creation through services
                                      • 2. Service lifecycle overview

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