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Microsoft 365 MS-220

MS-220

Exam Code: MS-220

Exam Name: Troubleshooting Microsoft Exchange Online

Updated: Jul 31, 2026

Q&A Number: 107 Q&As

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About Microsoft MS-220 Exam Braindumps

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Briefly explain the Need for Microsoft MS-220 Exam

The Microsoft MS-220 exam is a test that tests the skills and knowledge of the candidates who want to become Exchange Server 2010 administrators. This exam is also known as the MCSA: Windows Server 2008, Server Administrator. Microsoft MS-220 exam dumps are the key of success.

Exchange Server 2010 is an email server solution that provides rich features for managing email, calendars, and contacts for multiple users. The Exchange Server 2010 administration role enables you to manage Exchange Server 2010 servers and databases.

The need for Microsoft MS-220 Exam:

The need for the Microsoft MS-220 Exam arises from several factors. Some factors are below:

If you want to become an Exchange Administrator, then you need to pass this exam. If you have already passed this exam then you can go ahead with your career plans smoothly without any obstacles in your way.

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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshoot Mail Client Issues20-25%- Troubleshoot Calendar Sharing
  • 1. Published calendar synchronization
  • 2. External calendar sharing
- Troubleshoot Connectivity and Authentication
  • 1. Autodiscover issues
  • 2. Modern authentication issues
  • 3. Client access rules
  • 4. Outlook connectivity problems
- Troubleshoot Calendaring Issues
  • 1. Calendar permissions
  • 2. Mailbox and calendar diagnostics
  • 3. Delegation issues
- Troubleshoot Mobile Device Issues
  • 1. ActiveSync connectivity
  • 2. Mobile synchronization logs
  • 3. Device access rules
  • 4. ABQ list analysis
Topic 2: Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Retention Issues
  • 1. Retention tags and actions
  • 2. MRM diagnostics and message properties
  • 3. Retention policy application issues
  • 4. Retention age calculation
- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. External recipient access issues
  • 2. S/MIME troubleshooting
  • 3. Protected message handling
  • 4. Encryption and decryption issues
  • 5. Encryption-related mail flow rules
- Troubleshoot Compliance Issues
  • 1. Retention policies
  • 2. eDiscovery permissions and actions
  • 3. Search and purge email messages
  • 4. Mailbox holds and recoverable items
Topic 3: Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Public Folder Issues
  • 1. Hybrid public folder access
  • 2. Public folder access
  • 3. Mail-enabled public folders
- Troubleshoot Organization-wide Settings
  • 1. Address book policies
  • 2. Allowed file types
- Troubleshoot Recipient Issues
  • 1. Recipient configuration
  • 2. Address lists
- Troubleshoot Provisioning Issues
  • 1. Domain setup and configuration
  • 2. Directory synchronization issues
Topic 4: Troubleshoot Mail Flow Issues20-25%- Troubleshoot Other Mail Flow Issues
  • 1. Analyze attachment blocking rules
  • 2. Interpret NDR data
  • 3. Identify triggered transport rules
  • 4. Troubleshoot inbox rules
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Troubleshoot DNS-related issues
  • 2. Analyze SMTP protocol logs
  • 3. Troubleshoot hybrid mail flow
  • 4. Troubleshoot SMTP relay issues
  • 5. Troubleshoot SMTP certificate issues
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Troubleshoot anti-spam policies
  • 2. Validate SPF, DKIM, and DMARC
  • 3. Analyze spam classifications
  • 4. Troubleshoot quarantined messages
- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Review and interpret message headers
  • 2. Troubleshoot send and receive issues
  • 3. Review and interpret message trace results
  • 4. Analyze mail flow rules and routing policies
  • 5. Troubleshoot delivery delays
Topic 5: Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Hybrid Configuration Issues
  • 1. Free/busy sharing issues
  • 2. Remote recipient synchronization issues
  • 3. Hybrid mail flow issues
  • 4. Hybrid Configuration Wizard issues
- Troubleshoot Migration Issues
  • 1. Move request analysis
  • 2. Data Consistency Score issues
  • 3. Slow migrations
  • 4. Failed migrations
  • 5. Migration endpoint creation issues
  • 6. Public folder migration issues

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