Nokia Certification SDM_2002001030

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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

Question #1

In one of the Operational meetings set up as part of the governance model, it has been highlighted that the customers 3rd Party technical support that is being performance managed by NSN is not meeting the SLA requirements and the escalation route has been exhausted. What happens next?

A. As this is now a matter for the customer, i.e. the contract holder, report to the CT or CBT
in order that this is discussed at the next account team meeting with customer.
B. Take matter to the Joint Project Governance meeting, even call a special meeting if necessary, and agree the next steps.
C. Without further discussion to ensure fastest remedial action, request the customer to renegotiate the contract with 3rd party supplier.
D. Prepare a presentation, based on facts, i.e. from system tools that proves the 3rd party is the root cause of not meeting the SLA regularly and request that the customer address the matter.

Question #2

What functions does the CM team support?

A. Supports the Hardware Management, Site Configuration, Configuration Management, Optimization.
B. Supports the Network Planning & Optimisation, Performance Management, Fault Management, Network Operations at Engineering meetings.
C. Supports Network Implementation, Hardware Management, Network set up & Network Operations at engineering meetings.
D. Supports Report Management, Measurement Analysis, Fault identification, Fault Resolution.

Question #3

In setting up the spare part requirements with NSN which of the statements MOST closely describes the key set-up requirement?

A. Having an effective warehouse management system to support Hardware Services.
B. Locating spare parts in Service vehicles and at Network Locations.
C. Implementing a Spare Part Management process and tools in GDC.
D. Having an OLA with Care for spare part management.

Question #4

What are the key activities needed to Analyze Resource Performance?

A. Analyze and evaluate the performance of the identified network elements, units, platforms etc. to find the root cause of the identified performance degradation, Analyze and evaluate the interworking of the network elements, units, platforms etc. to find the root cause for the service degradation.
B. Analyze and evaluate the performance of the identified network elements, units, platforms etc to find the root cause of the identified performance degradation, Remote resolution of hardware in the networks.
C. Report creation, KPI's and Measurements analysis, Identification of the network element that caused the degradation & Fault Resolution.
D. Analyze and evaluate the performances of the identified network area to then identify the alarms associated to the performance degradation, Associate each of the identified alarms with the single measurement that caused the service degradation and forward that information to the FM team.

Question #5

What is NOT a risk response strategy?

A. Accept.
B. Report.
C. Transfer.
D. Avoid.

Solutions: