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Nokia Certification SDM_2002001050

SDM_2002001050

Exam Code: SDM_2002001050

Exam Name: SDM Certification - NI

Updated: Sep 07, 2026

Q&A Number: 160 Q&As

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SDM_2002001050 exam dumps

Nokia SDM_2002001050 Exam Syllabus Topics:

SectionWeightObjectives
Service Design & Planning25%- Risk Assessment & Dependency Management
- Customer Requirements & Expectations
- SLA, KPI & Service Catalog
Continuous Improvement20%- Customer Satisfaction & Service Reviews
- Performance Analysis
- Optimization & Improvement Initiatives
SDM Concepts & Framework25%- ITIL/COBIT Alignment
- Nokia SDM Model & Principles
- Service Delivery Lifecycle
Service Operations & Governance30%- Escalation & Stakeholder Communication
- Service Monitoring & Reporting
- Incident, Problem & Change Management

Nokia SDM Certification - NI Sample Questions:

Question #1
What is the purpose of the Change Management module of IPM?

A. Tracking additional Resources
B. Documentation tracking
C. Tracking additional PO's for suppliers due to Quality issues.
D. Track and follow up of deviations from baselines


Question #2
What does it mean if Schedule Performance Index (SPI) is greater than 1?

A. Cost Saving as the project will finish earlier.
B. That deviations in the rollout are impacting the accuracy of cost forecast negatively.
C. Cost Overrun as the rollout is ahead.
D. Very good progress as the project is ahead of schedule.


Question #3
Proposed changes from a Change Management process always require a new or revised:

A. Cost baseline.
B. Estimation of changes to cost, schedules and resource plan.
C. Project team organization.
D. Procurement plan.


Question #4
A subcontractor approved and selected by Procurement is working for your Project but delivering installations with too many items in the Punch List. Which of the following actions would you choose first?

A. Cancel new PO's to this subcontractor.
B. Stop the payment for this subcontractor until quality issues are solved.
C. Refer to the contractual Quality Requirements and develop a recovery plan with the Subcontractor.
D. Disqualify the company and ask Procurement for a new supplier.


Question #5
Bulk orders from the customer to NSN are problematic for NSN because ...

A. ... for the NSN logistics organization bulk ordering means that less customer POs need to be administrated which leads to underutilization of Logistics Coordinators.
B. ... the customer acceptance process cannot be easily broken down to site level which leads to delays in invoicing.
C. ... for the NSN logistics organization bulk ordering means that more customer POs need to be administrated which leads to increased administrational effort.
D. ... it results in the fact that the customer has to accept too much scope at one time which can cause resource bottlenecks on the customer as well as on the NSN side.


Solutions:

Question #1
Correct Answer: D
Question #2
Correct Answer: D
Question #3
Correct Answer: B
Question #4
Correct Answer: C
Question #5
Correct Answer: B

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