Salesforce Accredited Professional AP-203

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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

A) Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
B) Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
C) Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
D) Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.

2. Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

A) Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
B) Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
C) Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
D) Create Apex class and hook code to calculate the price and add as a step within the pricing plan

3. ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

A) Use an on-demand data pull from communication cloud using REST API from servicer assurance
B) Use industry order management to inform the assurance platform as a part of the orchestration plan
C) Use a Bulk API connector via middleware
D) Use platform events and GetAsset API

4. UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A) Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
B) Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
C) Create one decomposition relationship each from all commercial offerings to the same technical product
D) Create one decomposition relationship each via one parent class product from all commercial offerings

5. Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A) Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
B) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
C) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
D) Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
E) Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse

Solutions: