Salesforce Accredited Professional AP-222

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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A government agency wants to automate the validation of an applicant's date of birth from a driver's license or passport. Which features are required to automate the validation of the date of birth?

A) Attachments
B) Intelligent Form Reader
C) Content
D) Files

2. Foodvania is using Business Rules Engine (BRE) to help with the application review process in their Public Sector Solutions implementation. The Administrator of Foodvania's Salesforce instance has been tasked with finding out why some applications are being prioritized incorrectly. Where in the current configuration would an Administrator look to find a plausible explanation for the incorrect prioritization?

A) Check the Expression Set.
B) Check the entry condition.
C) Check the Decision Matrix.
D) Check the Calculation.

3. A customer wants to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily. What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?

A) Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type
B) OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type
C) OmniStudio for capturing answers, along with Einstein AI to evaluate & recommend a license type
D) OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type

4. The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements/contracts to its customers. Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions toolkit?

A) Adobe Sign
B) DocuSign
C) eSignLive
D) Conga

5. A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone's health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow- up in a separate Case. Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?

A) Use a custom object for the Complaint with a lookup relationship to Case.
B) Use record types on Case, one for the constituents and one for internal staff
C) Use the Public Complaint and Case objects.

Solutions: