Salesforce Accredited Professional AP-222

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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A government agency plans to implement Public Sector Solutions to manage their grant programs. The agency has decided to use its existing public-facing portal that resides outside the Salesforce platform. The agency needs to allow constituents to submit their grant applications from their existing portal and integrate submitted application data into the appropriate Public Sector Solutions objects in Salesforce. What OmniStudio feature can be leveraged to meet this requirement?

A) FlexCards
B) OmniOut
C) DataRaptor
D) Integration Procedure

2. A transportation department performs bridge inspections. Inspectors frequently attach dozens of photographs to inspection records. Supervisors want all images to remain associated with each inspection and easily accessible during future audits. Which approach is recommended?

A) Store photos as Salesforce Files related to the inspection record
B) Email photos to supervisors after each inspection
C) Save image URLs in a text field
D) Upload images into Chatter posts only

3. Bohabaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bohabaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bohabaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bohabaven has not been tracking case duration. In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

A) Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
B) Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
C) Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.
D) Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula

4. A customer requires an onsite inspection for every business license application with a retail location. They want to establish a consistent checklist for the inspection, with visibility to the applicable regulatory codes for each checklist item. They also require signatures from the inspected business location owner and the inspector. What Action Plan Template and target object should be used for this use case?

A) Action Plan Template with Type = "Industries", Target Object = "Business License Application"
B) Action Plan Template with Type = "Industries", Target Object = "Visit"
C) Action Plan Template with Type = "Visit Execution", Target Object = "Business License Application"
D) Action Plan Template with Type = "Visit Execution", Target Object = "Visit"

5. A Consultant completed a process requirement workshop with a government agency and completed a process map following the workshop. When should the Consultant review the process map with the government agency to get sign- off on outlined business requirements?

A) After the architecture team has reviewed the completed process map
B) After the completion of the design and solution phase
C) During the user acceptance testing of the project
D) Before the solution design and solution phase of the project

Solutions: