Salesforce Loyalty Management AP-212

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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.
How should the Member Services Agent restore the expired points and also set them to expire in the next two months?

A) Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date
B) Edit the 'Credit' ledgers corresponding to the points that expired and extend the expiration date to two months from the current date
C) Edit the Loyalty Member Currency record to restore the Points Balance and set the 'NextExpirationDate' field to two months from the current date
D) Delete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months

2. Cloud Kicks has been using Loyalty Management, Sales Cloud, and Service Cloud as part of its tech stack to manage its Loyalty Program. The marketing team is interested in implementing Salesforce Marketing Cloud, so Loyalty program members can be informed and engaged with personalized emails sent using Salesforce Marketing Cloud.
Using the least development effort, how can the Loyalty Management Consultant accomplish the necessary integration between Salesforce Marketing Cloud and Loyalty Management platforms?

A) Install and configure Marketing Cloud Connect to integrate with Loyalty Management
B) Create a connected app to integrate Salesforce Loyalty Management and Marketing Cloud via APIs
C) Design Datasets with Dataflows and the Dataset Builder
D) Install and configure Salesforce Marketing Cloud Contacts Connection

3. A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.
What is the root cause of this?

A) The Default Workflow User is missing the Loyalty Management permission set license
B) The Default Workflow User is missing the Data Pipelines Base User permission set license
C) The Default Workflow User is missing the CLAAnalytics Base User permission set license
D) The Default Workflow User is missing the CLAAnalytics Base User permission set license

4. Northern Trail Outfitters an online clothing store has recently enabled the Loyalty Program. Which objects count toward data storage capacity?

A) Person Account, Orders, Loyalty Program Members, Transaction Journals
B) Person Account, Email Messages, Transaction Journals, Loyalty Member Currency
C) Person Account, Loyalty Ledgers, Cases, Loyalty Program Currency
D) Person Account, Loyalty Member Tier, Orders, Loyalty Program Members

5. Which set of features should a Consultant check before setting up expanded partner management?

A) Growth license, Prepaid Billing Type, Partner Transactions, Partner Conversion Factor O for Currencies
B) Growth license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies
C) Advanced license, Partner Ledgers, Partner Transactions, Billing Type
D) Advanced license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies

Solutions: