Salesforce Loyalty Management AP-212

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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. The Management team at Cloud Kicks is required to analyze what earning activities are available in the Loyalty Program. What type of user access does the Management Team need to have this information visible in the reports?

A) Read, View All access on Journal Type, Journal Subtype, and Transaction Journal Objects
B) Read, View access on Journal Type, Partner Products, and Loyalty Ledgers Objects
C) Read, Edit access on Journal Type, Loyalty Member Promotions, and Loyalty Member Benefits Objects
D) Read. Create access on Journal Type, Loyalty Member Currencies, and Partner Products Objects

2. What three types of vouchers can be configured in Loyalty Management?

A) Fixed Value
B) Gift Card
C) Promo Code
D) Discount Percentage
E) Product or Service

3. A sports clothing and accessories retailer is setting up a new Loyalty program. The company wants an effective way to create urgency in its Loyalty program members to return to purchase and redeem their points within a specified period. The entire points balance expires if a member's last activity, including any purchase or points redemption, reaches 18 months.
What steps should a Loyalty Consultant follow to meet the retailer's requirement when implementing the new Loyalty program?

A) Set up a Qualifying Points currency and apply the expiration model 'Activity Model'
B) Set up a Non-Qualifying Points currency, apply the expiration model 'Activity Model'
C) Set up a Non-Qualifying Points currency and apply the expiration model 'Fixed Model'
D) Set up a Qualifying Points currency and apply the expiration model 'Fixed Model'

4. A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.
What should the Administrator do to troubleshoot and correct the error?

A) Confirm the member is assign to the correct tier and that tier has benefits
B) Adjust points on the member record to trigger member benefits actions
C) Issue a promotion to the member of the mission benefits
D) Confirm the program and member are in an active status

5. The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?

A) Member Rewards and Benefits
B) Loyalty Segments
C) Loyalty product Pricing
D) Loyalty Tiers

Solutions: