Salesforce AI Specialist AI-201

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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently adopted Salesforce and is considering implementing Agent to improve its processes. What is a key reason for implementing Agent?

A) Allowing AI to perform tasks without user interaction
B) Improving data entry and data cleansing
C) Streamlining workflows and automating repetitive tasks

2. An Agentforce at Universal Containers is trying to set up a new Field Generation prompt template. They take the following steps.
1. Create a new Field Generation prompt template.
2. Choose Case as the object type.
3. Select the custom field AI_Analysis_c as the target field.
After creating the prompt template, the Agentforce Specialist saves, tests, and activates it.
Howsoever, when they go to a case record, the AI Analysis field does not show the (Sparkle) icon on the Edit pencil. When the Agentforce Specialist was editing the field, it was behaving as a normal field.
Which critical step did the Agentforce Specialist miss?

A) They forgot to reactivate the Lightning page layout for the Case object after activating their Field Generation prompt template.
B) They forgot to edit the Lightning page layout and associate the field to a prompt template
C) They forgot that the Case Object is not supported for Add generation as Feinstein Service Replies should be used instead.

3. The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history. Why should the team use Agent as the solution?

A) To analyze past campaign performance
B) To generate relevant content when engaging with each customer
C) To send automated emails to all customers

4. Universal Containers is building a digital shopping assistant that needs to dynamically generate product recommendations using information from the company's external product recommendation predictive model through APIs. Which Agentforce capability should make it easier for the agent to consume the external product recommendation tool?

A) Agent-to-Agent (A2A) protocol
B) Hugging Face
C) Model Context Protocol (MCP)

5. An Agentforce Specialist needs to create a prompt template that extracts the customer's name, phone number, and case number from a block of text, and nothing else. How should the Agentforce Specialist structure the prompt to ensure the large language model (LLM) doesn't include extra conversation or text?

A) Ensure in the prompt that the LLM has been told to only use name value pairs in the response.
B) Use well-defined output instructions and provide desired output examples.
C) Ask the LLM to extract and only output the important information in the text.

Solutions: