Salesforce AI Specialist AI-201

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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) is implementing Einstein Generative AI to improve customer insights and interactions. UC needs audit and feedback data to be accessible for reporting purposes.
What is a consideration for this requirement?

A) Storing this data requires a custom object for data to be configured.
B) Storing this data requires Salesforce big objects.
C) Storing this data requires Data Cloud to be provisioned.

2. Universal Containers, dealing with a high volume of chat inquiries, implements Einstein Work Summaries to boost productivity. After an agent-customer conversation, which additional information does Einstein generate and fill, apart from the "summary"'

A) Sentiment Analysis and Emotion Detection
B) Draft Survey Request Email
C) Issue and Revolution

3. An Agentforce is tasked with analyzing Agent interactions looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the AX Specialist to achieve this?

A) User Utterances dashboard
B) AI Audit & Feedback Data dashboard
C) Agent Event Logs dashboard

4. Coral Cloud Resorts wants to handle frequent customer misspellings of package names in queries. Which approach should the Agentforce Specialist implement?

A) Hybrid search
B) Keyword search
C) Vector search

5. An Agentforce is setting up a new org and needs to ensure that users can create and execute prompt templates. The Agentforce Specialist is unsure which roles are necessary for these tasks.
Which permission sets should the Agentforce Specialist assign to users who need to create and execute prompt templates?

A) Prompt Template Manager for creating templates and Prompt Template User for executing templates
B) Data Cloud Admin for creating templates and Prompt Template User for executing templates
C) Prompt Template Manager for creating templates and Data Cloud Admin for executing templates

Solutions: