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WGU Operations-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Process Design and Analysis | 20% | - Process Types
|
| Topic 2: Quality Management Methods | 25% | - Total Quality Management (TQM)
|
| Topic 3: Forecasting and Project Management | 20% | - Demand Forecasting
|
| Topic 4: Capacity Planning and Facility Layout | 15% | - Capacity Concepts
|
| Topic 5: Supply Chain and Inventory Management | 20% | - Supply Chain Design
|
WGU Operations Management (C215, VDC2) Sample Questions:
1. Which term means to schedule a job that starts immediately, regardless of the due date?
A) Forward scheduling
B) Backward scheduling
C) Finite loading
D) Infinite loading
2. A company manufactures and distributes its own products.
When should the company consider outsourcing its distribution?
A) When new federal regulations give the company a competitive advantage
B) When the company can no longer accurately forecast its transportation costs
C) When the company determines that distribution is no longer a core function
D) When the company's distribution costs are the lowest in the industry
3. Which function does marketing play in a just-in-time (JIT) organization?
A) JIT marketing focuses on customer-driven quality.
B) JIT marketing simplifies inventory flow.
C) JIT marketing focuses on producer-driven quality.
D) JIT marketing synchronizes product demand with assembly.
4. Why is kanban significant to the "pull" system?
A) It specifies the exact quantity of a product that needs to be produced.
B) It requires that all work items are sized the same.
C) It is a process that highlights the highest-performing organization.
D) It is a process that is only for support or maintenance.
5. Why might a company avoid using demand-based options such as inventory and backorders over a long period of time?
A) It is time consuming.
B) It negatively affects subcontracting.
C) It is more risky.
D) It negatively affects hiring and firing.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C |
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