WGU Courses and Certificates Operations-Management

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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

1. Which role do third-party logistics providers play in the supply chain?

A) External distributors
B) Tier three distributors
C) Internal distributors
D) Tier two distributors

2. Which two types of operations include repetitive processes?
Choose 2 answers

A) Batch process
B) Project process
C) Line process
D) Continuous process

3. What are two product system differences between the push and pull processes?
Choose 2 answers

A) Push lowers cost due to overproduction.
B) Pull eliminates excessive inventory.
C) Push moves the product forward in anticipation for demand.
D) Pull initiates quality control.
E) Push enhances employee relations.
F) Pull develops additional products.

4. What are two ways management can assist employees' focus in a just-in-time (JIT) processing environment?
Choose 2 answers

A) Develop an incentive system to reward workers for their efforts
B) Require workers to use free time to do quality control charting
C) Ensure that workers receive multifunctional training
D) Separate the cultures in the organization so there will be no conflicts

5. Which continuous improvement method does Cpk measure?

A) The most common measurement process
B) Parts per million on the capability index
C) How close one is to a target and how consistent one is with the average performance
D) What a process is capable of and how long it will take to conclude

Solutions: