WGU Courses and Certificates Organizational-Behaviors-and-Leadership

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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

Question #1
Employees A and B work together on the same project team. When the team faces a complex problem, the team leader usually asks B to generate alternative solutions for the team to consider.
Experience has shown that B is more likely to take initiative, to set ambitious goals, and to feel that the team can effectively influence its environment. Employee A tends to do well on jobs that are routine, is plagued with self doubt, and feels that the team is largely powerless over its environment.
Which statement is correct?

A. Employee A exhibits negative core self evaluation, and employee B exhibits positive core self evaluation.
B. Employee A exhibits positive core self evaluation, and employee B exhibits negative core self evaluation.
C. Employee A exhibits negative core self evaluation, and employee B exhibits negative core self evaluation.
D. Employee A exhibits positive core self evaluation and employee B exhibits positive core self evaluation.

Question #2
What is an advantage of a group that is not very cohesive?
Choose 1 answer

A. When performance norms are low, productivity may be higher than in a cohesive group
B. When performance norms are high, productivity will be higher than in a cohesive group.
C. There is less need for giving rewards as group rewards.

Question #3
A company decided to change their work organization from individuals working independently to production teams. However, they decided to continue their same approach to performance evaluation and salary adjustment, which had worked well since the performance evaluation process had been improved. After a year's experience with the new team structure, it was obvious that productivity had decreased. A consultant's conclusion was that the approach to performance appraisal and assigning rewards was a cause of the teams' failure to perform.
Which approaches to performance evaluation and granting rewards would have been more effective in this situation?
Select one.

A. Individual performance evaluation with group rewards
B. Individual and group evaluation with individual and group rewards
C. Group performance evaluation with individual rewards
D. Group performance evaluation with group rewards

Question #4
What is a purpose of employee performance evaluations?
Select one.

A. To serve as criteria against which management validates selection and development programs
B. To measure reliability of an employee's attitude toward customers
C. To assess the physiological symptoms of organizational dysfunctionality
D. To evaluate the physiological symptoms of organizational functionality

Question #5
What is a positive effect of a cohesive group?
Select one.

A. Promoting value flexibility
B. Reducing group norm effect
C. Bringing heterogeneity to the process
D. Improving group productivity

Solutions: