WGU Courses and Certificates Organizational-Behaviors-and-Leadership

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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer

A) Problem solving
B) Altering the human variable
C) Authoritative command
D) Altering the structural variables

2. Employee B was upset by Employee A's behavior at the department's planning meeting.
Which factors will influence Employee B's perception in this situation?
Choose 1 answer

A) Situation, target, and perceiver
B) Stimulation, task, and skills
C) Problem, criteria, and alternatives

3. What is a characteristic of cross-functional teams?
Select one.

A) Although team members cross functions they come from the same work area.
B) Team members' votes on decisions are sequenced according to the hierarchy of the function they represent.
C) Team members are from a vertical cross-section of the organization.
D) Team members are from about the same hierarchical level.

4. What is a positive effect of a cohesive group?
Select one.

A) Promoting value flexibility
B) Reducing group norm effect
C) Bringing heterogeneity to the process
D) Improving group productivity

5. Identify the three forces that play a particularly important role in sustaining an organization's culture?
Select one.

A) Age of key employees, socialization methods, and selection process
B) Age of key employees, selection process, and actions of top management
C) Socialization methods, selection process, and actions of top management
D) Socialization methods, age of key employees, and actions of top management

Solutions: