Avaya ACSS 33160X

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Avaya Workforce Engagement Support Certified Sample Questions:

1. When administering users for Avaya Workforce Engagement, what is the first step in the user management workflow?

A) Create organizations and groups
B) Create roles
C) Assign users to role and scope
D) Create user profiles

2. Which statement about archive database Service role Configuration is true?

A) You can change database targets in Enterprise Manager
B) You can create database targets in Recorder Manager
C) You can change database targets in Recorder Manager
D) You can add multiple archive database targets

3. When running backups in Avaya Workforce Engagement, what must be used to execute this task?

A) Management Service Account
B) Maintenance Account
C) Database Management Service Account
D) Installation Account

4. A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?

A) Install WFO software and any required hotfixes
B) Verify the server using the SR validation
C) Set up the server, Including VM settings, NICs and disks
D) Configure the recorder server roles

5. Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)

A) The account cannot be the same as the Management Service account
B) The account must be defined within a workgroup
C) The password can be changed after the installation
D) It is allowed to change the username after initial installation.

Solutions: