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Apple 9L0-010 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Apple Service Procedures | - Service Documentation and Resources - Repair Safety and Handling Procedures |
| Topic 2: Macintosh Hardware | - Hardware Repair Procedures - Hardware Identification and Specifications - Macintosh System Components |
| Topic 3: Macintosh Operating System Support | - Mac OS Installation and Configuration - User Support and Maintenance - System Administration |
| Topic 4: Macintosh Troubleshooting | - Hardware Diagnostics - Software Troubleshooting - System Recovery and Repair |
Apple Macintosh Service Certification Sample Questions:
1. Which of the following is NOT a good step to take when working onsite on a computer?
A) Wear a grounded ESD wrist strap.
B) Use a grounded ESD mat
C) Place parts on the floor
D) Check the polarity of the grounded power outlet.
2. Which of the following is ALMOST CERTAINLY a software-related problem?
A) iPhoto quits when launched
B) No video on display
C) Single beep at startup
D) No Internet connectivity
3. What step is required before upgrading the RAM in a Mac Pro (Early 2009)?
A) Remove the hard drive carriers.
B) Remove the Optical Drive and Carrier.
C) Remove the front inlet fan assembly.
D) Remove the processor tray.
4. The LED on a MacBook (13-inch Late 2009) MagSafe power adapter does not illuminate at all when it is plugged into the MacBook and you know the adapter is connected to a known good power source. What is the most likely cause of this symptom?
A) The MagSafe adapter needs to be reset first.
B) A MagSafe adapter connector pin is stuck down or dirty.
C) The MacBook has a faulty magnetic sleep sensor.
D) The MacBook has a faulty backup battery.
5. Which of the following can permanently damage an LCD display?
A) Not using a screen saver.
B) Rubbing the display.
C) Turning brightness up too high.
D) Using a screen saver.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |
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