HP Sales Certified HP2-I14

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HP Selling HP Supplies 2020 Sample Questions:

1. Which program offers free and convenient return and recycling options for empty HP and Samsung cartridges?

A) Managed Print Specialist Premier
B) HP Planet Partners
C) Closed-Loop Recycling
D) Earth9ll Recycling

2. A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?

A) Non-HP cartridges (ail prematurely 70% of the time.
B) Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
C) Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
D) Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.

3. What can you do to verify that printing supplies are not counterfeit?

A) Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.
B) All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.
C) Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
D) All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.

4. How does the HP Planet Partners program protect the world's environment?

A) Countries with contracts with the HP Planet Partners program have agreed to keep all printer inks out of local water sources.
B) No HP cartridge returned through the HP Planet Partners program will go to a landfill.
C) HP works with governments worldwide to use local distribution networks, reducing the carbon footprint Involved with product distribution.
D) HP has agreements In more than 190 countries to minimize the amount of potable water used to manufacture ink cartridges.

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