Pegasystems Pega PCDC PEGAPCDC86V1

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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.
What must you do to ensure that this action is not selected for any customers?

A) Set the action availability to Never
B) Set the action availability to Template
C) Set the action availability to Always
D) Set the action availability to Within a defined time period

2. A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?

A) Call intent detection
B) Offers ranking
C) Interaction history
D) Dispute handling strategy

3. U+ Bank, a retail bank, uses Pega Customer Decision Hub for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

A) Business levers
B) Context weighting
C) Engagement policies
D) Contact policies

4. U+ Bank wants to use Pega Customer Decision Hub to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer's Channel tab to enable the website to communicate with the Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer's Channel tab? (Choose Two)

A) Map the real-time container to a business structure level
B) Add contact policy rules
C) Define the starting population
D) Enable web channel

5. MyCo, a telecom company, wants to present their customers on Facebook with customer-centric mobile internet offers.
What action must MyCo take to meet this business requirement?

A) Send an email
B) Place a paid ad
C) Make a call
D) Create a Facebook post

Solutions: