HP Sales Certified HP2-H65

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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

Question #1
A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A. extend with a standard or custom service contract
B. protect new hardware with different HP Services
C. propose Accidental Damage Protection
D. extend with Post-Warranty Care Pack

Question #2
Which statement is true about HP Care Pack Central? (Select two.)

A. It tracks where customers are in the hardware lifecycle so HP is aware of appropriate sales opportunities.
B. It helps customers find discounts on hardware they plan to purchase.
C. It helps you quickly identify eligible Care Packs for an HP hardware product.
D. It enables you to view recommended Care Packs and supporting information.

Question #3
Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A. HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
B. HP Services can be purchased at extremely discounted prices.
C. HP Services give you predictability and greater control of the Total Cost of Ownership.
D. HP Services can immediately and seamlessly replace your help desk.

Question #4
Which statement is true about a custom service contract compared to a standard service contract?

A. Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer
B. Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.
C. Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.
D. Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.

Solutions: