HP Sales Certified HP2-H86

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HP HP2-H86 Exam Syllabus Topics:

HP Managed Print Specialist Select 2019 Sample Questions:

Question #1
A customer makes the following claim:
My older devices have worked great for many years.
How should you respond?

A. Explain that supplies and maintenance costs for older devices might be cheaper but the electricity consumption is higher.
B. Explain that the newer devices provide features that improve the work environment and with HP take-back, you can get up to 40% off newer printers when you trade in.
C. Explain both the advantages of old devices and the advantages of new devices.
D. Explain the disadvantages of old devices and the advantages of new devices.

Question #2
What are the four core printing requirements today?

A. connectivity, capture, solutions, and applications
B. color, capture, security, and monitoring software
C. cost, workflow, MFP, and management
D. mobility, capture, security, and management

Question #3
Why would you create a plan to refresh the customer's fleet?

A. for the devices to always stay current (new devices have technologies and features that are energy-efficient and improve performance, with features that are not available on the older printers)
B. to show that you care about their business and that you represent the best company for the job
C. to get a bigger contract and win more money through better margins
D. to save time in the future (new devices don't need to be repaired or maintained as often as the old ones, and if they do break, there is a great opportunity for a transactional sale, as you now have a trusting relationship with the customer)

Solutions: